Frequently Asked Questions (FAQ)

1. How do I choose the right size?

Each product includes a size guide in the description. We recommend measuring a similar item you already own and comparing it with our chart before placing your order.

2. How long will it take to receive my order?

Our products are made-to-order. Production time is typically 3–7 business days, and shipping times vary by destination. Please check our Shipping Policy for more details.

3. Can I return or exchange a product?

Since our items are custom-made for you, we do not accept returns for size or preference. We only replace defective or damaged items. Please see our Returns and Refunds Policy.

4. Where is my order?

Once your order has shipped, you will receive an email with your tracking number. If you haven’t received it, please check your spam folder or contact us at support@gizylu.com.

5. Do you ship internationally?

Yes, we ship to most countries. Delivery times and possible customs fees vary by destination. Please review our Shipping Policy.

6. What payment methods do you accept?

We accept credit/debit cards and secure digital payments such as Shop Pay, Apple Pay, Google Pay, and PayPal (if available). Please check our Payments Policy.

7. Can I cancel my order?

Because production begins shortly after you place your order, cancellations cannot be guaranteed. If you wish to cancel, please contact us immediately after purchase.

8. How do I care for my hooded blanket?

For best results: wash on a gentle cycle with cold water, avoid bleach, tumble dry on low, and do not iron directly on the design.

9. Will the colors look exactly like the photos?

We strive to ensure product images accurately reflect the final product. However, slight variations may occur due to screen settings and the printing process.

10. How can I contact you?

You can reach us at support@gizylu.com. We typically respond within 24–48 business hours.